What are the various components of a logistics service from a consumer point of view?
1. Availability of Stock – The most commonly used scale to measure customer service in physical distribution management is stock component availability. Centralization in manpower, buildings, hand tools, administrative and stock sales can save a lot.
Centralization often means that the company can maintain and even increase stock availability while reducing overall distribution costs. In fact, easy availability of the product not only helps in customer service but also increases sales.
2. Order Cycle Time – Order cycle time refers to the time difference in which the customer states his requirement and when the requirements are met. Incorrectly taking order cycle time as the time difference in which, the supplier company decides to exercise direct control.
It states that there are three-time intervals in the order cycle time, they are- (a) internal Order Communication, (b) Order Processing as well as Preparation and Shipping
(C) External transport of goods. If the order is to shorten the cycle time, then one or more of the above time intervals have to be shortened accordingly. This cost reduction and There will be a move towards effective resource utilization.
(3) Frequency of Delivery – Although delivery time is important for many retail customers, the frequency of delivery is also a key consideration in customer service. Keeping stock in many small retail stores There is little or no capacity. Because of which they cannot keep large quantities of goods with them.
4. On-Schedule Delivery – Since the delivery is mainly dependent on the retailer, the delivery requirements of the retailers have become very important.
Timely delivery has become an integral part of considerable distribution operations that work for retail areas. Timely delivery imposes cost on distributors, especially when delivery service is more than one customer
Is given to Still distributors try to beat fixed deliveries Each of which are decided independently of each other. As a result, the delivery schedule becomes complicated and the vehicles are not fully utilized, so it is natural for the distributors to recover the delivery costs on time from the customers who impose it on them.
5. Reliability of Delivery – Regulated delivery not only satisfies customer service requirements but also benefits the distributor, as the delivery plan becomes simpler than expected.
In particular, there is the possibility of collecting all the deliveries on a geographical basis, the simplicity of the arrangement scheme attracts the distributor and helps in reducing costs somewhat. For example, scheduling and tabulation of vehicles will be relatively simple and will result in less expensive. However, in some areas of distribution operations, the risk of inefficiency will also remain.
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